Frequently Asked Questions
Switchyards is a shared neighborhood work club. Most questions around guests, pets, food, phone booths, and filming are covered below.
🙏 Guests
Can I bring a guest?
Yes. Members are welcome to bring guests, and we treat them like members while they’re here. We do ask that recurring guests consider membership and that guest count stays reasonable. Think 1 to 2 people.
Who counts as a guest?
Guests are occasional visitors. They are not regular coworkers, collaborators, or teammates. If someone is coming often, they should have their own membership.
Can a guest come without me or use my membership?
No. Guests must arrive with a member and cannot stay after that member leaves. Memberships are not transferable.
How often can I bring a guest?
If someone is visiting regularly, it’s time for them to join.
How many guests can I bring?
1 to 2 guests at a time is generally fine. If you’ve booked a meeting room, you can bring up to the room’s seating capacity.
🦄 Pets
Can I bring my dog?
Certified service animals are welcome. All other pets must remain outside, including quick stops inside. This helps us be respectful of members with allergies and sensitivities.
🗄 Billing
Can I see my invoices or receipts?
Yes. All invoices and receipts are available in the membership dues portal.
How do I update my card on file?
You can update your payment method directly in the membership dues portal.
How do I cancel my membership?
You can cancel through the Member Hub or by the Member Services contact form
🏘 Locations
Can I visit any Switchyards location?
Yes. Your membership gives you access to all Switchyards locations.
What are the hours?
All clubs are open 24/7, 365 days a year. Once we open a club, it never closes.
Do locations have meeting rooms or private spaces?
Most locations have private meeting rooms available 24/7. Book at switchyards.com/rooms.
Private phone booths are available at all locations and are also bookable at switchyards.com/rooms.
Do any locations have printers or fax machines?
No. We don’t offer printers, fax machines, or similar office equipment.
What neighborhood or city is next?
Got an idea? Check out our Real Estate page.
🔥 Merch
How do I get Switchyards merch?
Switchyards merch is a coveted item. Keep an eye out for special drops and moments. Every club also has free goodies like stickers, buttons, coasters, and more.
👀 Lost and Found
I found something in the club. What should I do?
Let us know using this Member Services contact form and we’ll take it from there.
I left something behind. What should I do?
Let us know using this Member Services contact form and include “Lost and Found” in the subject or message for the fastest help.
🦉 New Members
What do I do when I visit for the first time?
Start with the Club Guide for your specific location. It’ll get you oriented quickly.
🍕 Food and Drink
Can I bring food into the club?
Snacks are welcome. Full meals are not. Please skip anything strong-smelling. Leftover fish is a hard no.
Who roasts your coffee?
We partner with the best local roasters in each city to serve top-quality coffee. Learn more on our Coffee page.
📞 Phone Booths
How do phone booths work?
All phone booths must be reserved before use. Book quickly at switchyards.com/rooms.
You’ll receive a check-in reminder 30 minutes before your reservation. You have until 10 minutes after the start time to check in. If you don’t, the booking is canceled and released to another member.
Please keep calls within your reserved time so others can use the space.
📰 Club Paper
What’s the newspaper in the club?
Club Paper is a member-made tabloid, created for and by the Switchyards community. Submit your work at switchyards.com/clubpaper. Copies are free and up for grabs.
📈 Waitlist
How long is the waitlist?
We can’t give ETAs. Openings change quickly, and numbers become outdated fast.
If I leave, do I have to rejoin the waitlist?
Yes. No exceptions.
📸 Photo and Video Shoots
Can I film or take photos for my business?
Quick phone photos or short videos are fine.
Setups with tripods, lights, cameras, or staging are not allowed. This keeps the club comfortable and distraction-free for everyone.